Exchange
If the size or colour doesn’t fit and you wish to exchange it, please email us at contactus@longandpetite.com within 14 days of receiving your order, we’ll gladly arrange an exchange. Please make sure the item is unworn, unwashed, and in its original condition.
Return & Refund
We completely understand that sometimes things don’t work out — and that’s okay. If you’d like to return an item, you’re welcome to do so within 14 days of receiving your order.
To get started, just send us an email at contactus@longandpetite.com with:
- Your order number or reference
- The date your order was placed and received
- The item(s) you’d like to return
Once we hear from you, we’ll reply with all the details you need to make the return.
Please note: returns and exchanges are made at your own cost and responsibility, so we recommend using a tracked service to ensure everything gets back to us safely.
To be eligible for a refund, items must be unworn, unwashed, and in their original condition. If an item shows signs of wear or use, we won’t be able to process a refund — thank you for understanding.
Once your return arrives, we’ll give it a quick check and, if all’s well, your refund will be processed within 5 working days. It’ll go back to your original payment method, and we’ll send you a confirmation once it’s on its way.