How do I find the right size for my Dachshund? 

Please measure your little one carefully before ordering from us for the first time, you’ll find the sizing chart for each product within the display images. If you're unsure, feel free to reach out — we're always happy to advise on the best fit. 

If your purchase doesn’t fit quite right, we offer size exchanges within 14 days of delivery, provided the item is unworn and in original condition. 

 

Can I change or cancel an order after it has been placed? 

Yes, you could cancel or change your order before it has been handed over to the carrier. Please email us as soon as you can. 

 

Do you ship outside the UK? 

Yes, we ship to Europe and most countries worldwide. 

 

How much does international shipping cost? 

Shipping rates can vary depending on your region / location and will be calculated automatically at checkout. 

 

Is there free shipping? 

Yes, we offer free UK shipping for orders over £50. 

 

How long does the shipping take? 

If your selected item is in stock, we aim to process and dispatch your order within 24 to 72 hours of receiving payment. If your size is currently out of stock, you’re welcome to pre-order by emailing us at contactus@longandpetite.com. These pieces are handmade with care and typically require 7–10 days to complete. 

Estimated delivery times: 

  • United Kingdom: 2–3 working days 

  • Europe: 5–7 working days 

  • Worldwide: 5–20 working days, depending on destination and local postal services 

Please note that delivery times may vary slightly during peak periods or due to customs procedures. We’ll always do our best to ensure your parcel arrives promptly—and in perfect condition, ready for your pup’s next outing. 

 

When will I receive my refund after returning an item? 

Once your return reaches us, we’ll give it a quick check to make sure it’s in good condition. Refunds are usually processed within 5 working days and sent back to the original payment method. You’ll get a confirmation once it’s on its way. 

 

I ordered the wrong size. Can I exchange it? 

Absolutely—we’re happy to help. If the size you need is available, we’ll gladly arrange an exchange. Just let us know within 14 days of receiving your order, and make sure the item is unworn, unwashed, and in its original condition. 

 

What if my item arrives damaged or in the wrong colour or size? 

Every product is carefully checked before it leaves our store. However, if you receive an item that’s damaged or not as ordered, please let us know. Email us at contactus@longandpetite.com with your order number, a short description of the issue, and your contact details. We’ll respond promptly and make sure it’s resolved quickly. 

 

My order hasn’t arrived yet — what should I do? 

If your order hasn’t reached your delivery address within 5 working days (UK customers) or 10 working days (Europe) after you received your shipping confirmation, please get in touch with us at contactus@longandpetite.com. We’ll look into it right away. 

 

How should I care for my dog’s clothing? 

Please refer to the care instructions on the garment’s label for specific washing guidance. 

 

Do you make custom sizes or special requests? 

We understand every Dachshund is built a little differently. While we don’t offer full custom tailoring, we’re happy to help you find the best-fitting style or adjust measurements where possible. Just drop us an email or WhatsApp message before ordering.  

 

Are the materials safe for dogs with sensitive skin? 

We use premium, dog-friendly fabrics tested for comfort and durability. None of our products contain harsh dyes or irritating finishes, so they’re safe for pups with delicate skin.  

 

How do I get my 10% off discount? 

Sign up for our newsletter and you’ll instantly receive a welcome email with your unique 10% discount code. Just enter it at checkout before completing your first order.  

 

I subscribed but didn’t get my 10% code — what should I do? 

Sometimes our emails may hide in spam or “Promotions”. If it’s not there within a few minutes, drop us a quick message at contactus@longandpetite.com and we’ll make sure your pup’s wardrobe upgrade doesn’t wait.  

 

Can I use the 10% code more than once? 

The welcome discount is for first-time orders only — but don’t worry, newsletter members get plenty of other exclusive treats throughout the year.  

 

Do you offer gift cards? 

Yes! We offer digital gift cards in a range of amounts. You can find them on our Gift Card page, choose your preferred value, and send it instantly to the lucky recipient.